The best talents that would bring about the turn-around you need in your business may not be residing within your locality. This is why you should look beyond your location and tap into the rich talent resources that offshore outsourcing service provider offers. The best part is, there are different expertise levels and talents to choose from, and the competitive rates make the technique even more appealing.
And, you may be wondering how the offshore employees are going to meet up with your schedule considering the time-zone differences between different locations. You don’t need to worry, it has been all sorted out.
Most of the offshore outsourcing vendors and providers work in teams. So, the team members take turn working shifts (morning and night). So, by the time you’re up in the morning at your own location, the completed job is already sitting in your inbox (e.g. contents or database entries).
And, the providers who work all night to ensure the task is ready before you wake up will take some time off to rest, and a new set of workers will resume duty. The cycle continues that way. This is how it works for most service-related tasks, including customer service.
However, you need to do your own homework to ensure you hire the best offshore hands for your outsourcing needs by adopting the following steps;
Step 1: Conduct Thorough Interview
This includes both chat and video interviews using platforms such as Skype and Slack. You are also going to employ this communication medium to monitor the progress of the job to its conclusive end.
So, ensure that the potential outsourcing service provider can be constantly reached via the popular online communication tools such as the ones mentioned above.
Step 2: Hire for a Trial Period
No matter how good a provider claims to be, you should test the talent and capability to be on a safe side. Therefore, hire for a short period – a trial period that may last for a month or less. It’s a great way to assess a provider’s true talent, capability and work ethics before deciding whether or not to continue using his or her services.
Step 3: Go for Self-motivated Providers
One of the benefits of trial hiring is to enable you assess the work ethics of an outsourcing service provider, which include whether or not the provider is self-motivated and can meet deadlines.
Step 4: Put Proper Check and Balances in Place
You can achieve this by doing the following;
- Keeps open line of communication running at all times.
- Schedule a call on a weekly basis, which could be video or voice call.
- Make the providers feel like your team members and not strangers – be friendly and cordial in relating with them.
Indeed, bridging the time-zone gap has become very easy through offshore outsourcing service provider.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.