Outsourced Service Providers

For some years and still counting, Philippines has maintained a reputable credibility in the field of outsourced service providers alongside India. According to a report by Tholon, Philippines is the second highest outsourcing destination around the globe. Outsourcing companies in the Philippines provide a wide range of services to clients from all over the world.


Here is a brief description of some services provided by outsourcing companies in the Philippines

Call center: In the Philippines, call center services are most common of all outsourced services provided. A call center is an organization that handles the customer care issues of other organizations. A call center has the ability to handle a large number of calls at the same time as well as screening and redirecting calls to appropriate destinations.

Finance and accounting: Finance and accounting, also known as financial accounting, is basically about preparing financial statements of an organization which include balance sheet, income statement, and cash flow statements. Many outsourcing companies in the Philippines provide financial accounting services to companies that might wish to outsource such tasks.

Back office: Back office service providers are also available in the Philippines. They carry out functions like clearances, regulatory compliance, settlements, record maintenance, and accounting. So, when you have slow order processing as a result of high volume, you should consider outsourcing to a back office service provider.

Contact center: In multi channel marketing, a contact center is considered an important element. Contact center service providers make use of software that allow contact information of clients/customers to be routed to the right destination, gather as much data as possible and carry out tracking functions. A call center is similar to a contact center. The difference between the two can be seen in the fact that while call centers handle calls, contact centers handle e-mails, post mails, website inquiries, online chats, as well as calls. This implies that a call center can function as a part of a contact center.

Information Communication and Technology: Information communication and technology is the storage, retrieval, transmission, and manipulation of data using computers. ICT service providers provide services like building and maintaining websites, networking, installations, software and hardware managements, programming, etc. Amidst other benefits, ICT is a strategic way of business improvement as the world is becoming more and more globalized with every passing moment. In the Philippines, ICT is the second most common outsourced service after call centers.

Administration/Virtual assistance: An administration and virtual assistance service provider is an independent person that sees to one or all of the following:

  • Online research
  • Book keeping
  • Database entries
  • Data presentation
  • Social tasks
  • Research
  • E-mail management

The need for virtual assistance can either be for professional or social purposes. Whatever be the case, there are a lot of outsourcing companies that can provide efficient services in the Philippines.

There is a huge market for outsourcing services in the Philippines; much more than what has been listed in the course of this article. Apart from outsourcing jobs online, a lot of outsourcing jobs can also be done offline.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

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