There are different outsourcing services today and virtually almost everything can be outsourced from customer care service to call center service and even outsource help desk. There are also different firms who help in handling these services of which some of them are located in India, some in China and some in South Korea. It is however the companies in the Philippines that everyone seems to be talking about these days once outsource help desk is mentioned. First what is a help desk and why do people really need to outsource it.
Well, for the first question, a help desk for a business is simply where customers can get assistance on anything regarding the business. It could be regarding a good or service purchased or received. They could lay a complaint or request a refund. It provides all round help to customers of the business. For any business, having a professional help desk can be the difference between having a prosperous business and a failing one. It can be that vital. Getting a help desk for your business is however not cheap, it is capital intensive as you would need to first get a building most likely on rent, then you would set up all the needed communication channels. You would then move on to screening of potential help desk agents, selecting the ones you want and training them about your business so they can provide help.
If your business is new, you may think of just doing it yourself since your customer base is small, but then other areas would need your attention and your lack of expertise in this area as a help desk agent could turn off potential customers. It is also too capital intensive for starting businesses. For big businesses on the other hand, a help desk must be an essential part of their business but it still remains capital intensive to both set up and maintain. This is why outsource help desk has gained popularity in recent years, because it offers you professional service and helps you save a good part of your money. Having established the importance of an outsourced help desk, we would discuss below why you would want to consider the companies in the Philippines.
5 reasons to outsource help desk to the Philippines
You save money: Of course outsource help desk is a cheaper alternative to setting up and maintaining a conventional help desk.
You get quality service: The outsource market in the Philippines have a lot of professionals going into it. The implication of this is that you get quality service when you outsource help desk there.
Ease in Communication: Most Filipinos have English as their first language and their intonation is not too different from that in western countries and so there would be ease of communication between them and your customers.
Appreciation of your business: when you want to outsource help desk it is important that the company appreciates and is able to quickly know what your business is about. The Filipinos are at home with most of western culture and so they would be able to represent your business well to you customers while offering them any required assistance.
Terms and conditions: With the backing from the government, the outsource market in the Philippines always offer comfortable and convenient terms and conditions.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.