Business Outsourcing is a very powerful phenomenon that will allow for substantial savings, accuracy, speed, and some other benefits when used effectively. However, when outsourcing is used without adequate knowledge and understanding, it can boomerang and cause losses that impact the business negatively. This is the reason you need to indulge in an extensive study to know if services outsourcing is appropriate for you and to know if you are really prepared to start a business outsourcing initiative.
Here are some tips and tricks to get started with business outsourcing.
Assess the Objectives of Your Business Outsourcing
Enhanced profitability, cost savings, and freedom to concentrate on core competencies are a number of the advantages that attract businesses to outsource. Nevertheless, you may not really be ready to outsource business services, irrespective of the expected gains. On the other hand, what works for company X may not work well for company Y.
You must, therefore, look at the pros and cons of outsourcing and confirm that the objectives of your business outsourcing are time-bound, result oriented, actionable and measurable, to be sure. Never overestimate the advantages of outsourcing, but get ready for the preliminary negative financial impact that is very possible.
Define Your Outsourcing Scope
Your next step towards service outsourcing is to define the scope. It is crucial that the expectations regarding the timelines, milestones, input, and output are well defined in an outsourcing contract agreement. Distinguish the success criteria for the outsourcing vendors and your own internal team. Do not leave room for vagueness as far as quality of goals, timelines, and budget of the process or project is concerned. You are not really ready to outsource business if you don’t have all these areas in set up.
The Internal Procedures and Processes
Make sure that you verify that the internal procedures and processes needed to support your outsourcing team are in place. Make sure you have a powerful SDLC – Software Development Lifecycle Methodology set up and whether it is modified to contain the outsourcing impact. All the management and knowledge sharing tools, ticketing systems, automated systems, and control systems should be set up and be able to support distributed growth. If you have made up your mind to associate with an outsourcing service provider and want to be prepared to outsource, a metrics framework for controlling the outsourcing contract has to be in place.
Finally, make sure you have the needed funds to accommodate the cost of executing an outsourcing contract, change management and operations, allocate funds for the outsourcing vendor search, and more! In addition, it is vital to have legal backing before getting into outsourcing contract negotiations.
Daven Michaels is a New York Times Best Selling Author and CEO of the premier global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.