Online outsourcing is simply the act of outsourcing business functions and tasks via the internet or online. In today’s business environment, the bulk of the outsourcing activities take place online. The advantages include ease, increased speed, less cost and other benefits.

Often, both the outsourcing company and the client do not get to see eye to eye since the contract is established online and the completed task delivered via the internet as well, including payment. Both offshore and on-shore outsourcing can be carried out online.

Typical Examples of Tasks Outsourced Online

As mentioned earlier, the bulk of the outsourcing activities are carried out online, from the point of signing the contract to the point of project delivery. Typical examples of business and other tasks that can be outsourced via the internet include the following;

  • Web design and programming
  • Logo design
  • Search engine optimization
  • Writing
  • Multi-media Production
  • Research and Editorial work
  • Translations
  • Virtual assistance
  • Surveys
  • …and more

How to Look for Outsourcing Providers Online

In fact, the internet provides endless opportunities when it comes to finding and hiring online outsourcing providers. And, it’s easy, convenient and super-fast. Besides, you have tons of options to research, review and interview before narrowing down to the best provider for the task in question.

Some of the sources of outsourcing providers online include the following;
Individual Freelancers: There are tons of individuals who provide outsourcing services for various aspects of business. A good number of these freelancers have their own websites or blogs where you can view their outsourcing activities and also contact them. So, when you search for ‘Top Online Freelancers’, Google will provide you with tons of links that match your search.

Outsourcing Companies or Vendors: Also, most of the top outsourcing companies, both onshore and offshore have their websites where you can view their previous outsourcing projects, explore their profiles, check their references, assess their portfolio and view their contact information. A simple search on the search engine will provide you with tons of options to choose from.

Freelance Platforms

One of the best ways to hire an online outsourcing provider with skills that match the business function you wish to outsource is through online freelance platforms. The top freelance platforms have different job categories on their sites.

When you sign up and post a job on such freelance platforms, ensure you indicate ‘online freelance provider’ in your job description. And, to attract the right freelance providers for the job, you should also specify the type of skill you are looking for.

Online outsourcing makes outsourcing increasingly affordable. This is because you don’t have to incur expenses on items such as transportation and other costs that come with hiring the brick-and-mortar outsourcing providers. Of course, the tons of providers online make the cost of hiring outsourcing providers even more affordable.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.


Outsourcing service has become a very popular industry due to the various benefits it can offer to companies who prefer to use third party outsourcing sites to do their non-core work requirements. As part of a multi-billion dollar industry, a lot of companies worldwide find outsourcing as the key solution to improve some departments without having to go through the necessary steps to set up an in-house team. Hiring personnel nowadays to perform specific tasks is an expensive venture due to the fact that professionals would expect better salary and other monetary benefits in exchange for their skills and expertise.

At present, there are plenty of outsourcing sites that can offer the specific services you need for your business.

Apart from the opportunity of getting the highest quality of service possible, outsourcing some of your non-core work requirements is also very cost effective. You will be getting specific services that your company explicitly needs to ensure a smooth business operation. This reduces the need for redundant duties that can only add up to the company’s operational expenses. When you outsource some of your work requirements, you will only be paying for the specific services you outsourced within a particular period. This can translate into better savings because your company will be able to conserve its resources.

In Southeast Asia, among the outsourcing sites recognized for quality and cost effective outsourcing are the Philippines, China, and India among others.

These countries are part of the growing outsourcing industry for specific services that include but not limited to help desk outsourcing, programming, website development and administration, search engine optimization, content management, graphic designing, animation, flash development, custom software development, and other related services. For businesses that rely largely on its e-commerce activities, outsourcing these services can certainly prove beneficial for the growth and profitability of their businesses.

The main factor that contributes to the popularity of outsourcing sites is affordability.

Compared to hiring regular personnel, outsourcing your company’s work requirements will be more cost effective in the long run particularly when your needs are for short term only. You will no longer deal with the hassles of hiring and training new employees plus you are removed of the burden for various employee benefits. Strategic outsourcing enables a company to find a cheap labor force without necessarily sacrificing the quality of the output.

Developing countries like Philippines and India are well known outsourcing destinations not only because of cheap labor costs but also for the quality of the output.

Outsourcing sites also offers flexibility for the company. The services offered by outsourcing companies can be custom tailored to meet the specific needs of every client. This means that your company can easily find a solution that is goal – specific to the requirements of your business. You can outsource a particular service that can be billed hourly, weekly, or monthly as well which further improves your opportunity for managing your financial resources. This is a practical option that can help enhance your business operation while minimizing your overall costs.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

The business environment nowadays has pushed companies to focus on becoming more competitive. This means that the company must have the capacity to provide its customers not only with a unique product but with quality services as well. Business outsourcing is the secret on order for a company to keep the profitability of its business. When the bulk of the non-core processes are outsourced to let’s say, a call center outsourcing service, the company will then be able to develop its business and find more effective ways to attract potential market.

On the other hand, top of the line customer service is undeniably one of the most important aspects of company processes that needs a bit of or sometimes higher level of technological proficiency. However, not all companies have the ability to implement such upgrades. That is why opting for a call center outsourcing service from reliable outsourcing firms can give the company the opportunity to improve the customer service functions of the company.

Call center outsourcing service is a growing industry and by having the right knowledge on how to choose the right call center provider, you can ensure that a cost effective call center outsourcing service solution is underway. Call center outsourcing service means effective upgrade of its help desk features. This will then be translated into more efficient delivery of service since the company now enjoys a significant improvement when it comes to its business processes.

Having an offsite call center outsourcing service provides ease of access for customers because call centers will not likely to time out compared to an in-house customer service help desk that has to close down at the end of business day. If the experience of the customer is improved, the business gets a bigger chance of conversion that can be translated into improved sales on the part of the company.

Without a call center outsourcing service, the company’s in – house customer service team will definitely have difficulty in achieving this purpose particularly those who are not well versed of the current customer service standards being implemented at present. The main benefits of outsourcing a company’s call center requirements is that the business will no longer have to invest in re-education and training of its workforce.

As an added bonus, the call center outsourcing service will always be up to date with all the existing changes and upgrades when it comes to customer development and technical assistance because they need to stay competitive in the call center outsourcing industry. Following a set of standards, call center outsourcing firms help companies obtain ideal solutions for improving not only the e-commerce aspect of the business but the general helpdesk requirement of the business as well.

Opting for a call center outsourcing service will allow companies to achieve better interface interaction while resolving all their customer service issues. Just like with other industries, this is also a fast growing sector and business companies that need to reach a more diverse market will be forced to have a well developed help desk which can only be provided by expert call center outsourcing providers.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

Outsourcing services companies offer wide range of specialized services to businesses of various kinds and sizes. These specialized services range from client requirements documentation to accounting tasks, help desk, tele-marketing, virtual assistance, human resource and tons of other business functions. No doubts, outsourcing has become a welcome business solution in the 21st century and beyond. However, in order to reap the full benefits from this phenomenon, you should know what to expect as a service buyer.

You should not just hand out your hard-earned money to an outsourcing provider and sit back without knowing what to expect from the provider in return. So, from the point of hiring the outsourcing provider, you should be clear about what the service entails, so that you can measure both the work-in-progress and the final delivery with the stipulated details.

So, What Should You Expect from Outsourcing Services Company?

1: Required Skill and Expertise for the Outsourced Task

From the point of hiring a provider for outsourcing purpose, you should ensure that the vendor or his team possesses the right skill and expertise for the outsourced task. In essence, if you are seeking to outsource your help desk, a potential provider should provide evidence of possessing the expertise for the technicality associated with your product, including great communication and customer care qualities. Request to see the provider’s portfolio and try to contact previous clients to confirm the claims in the portfolio.

2: Relevant Technology for the Outsourced Task

Also, when considering outsourcing services company, you should ascertain whether or not the company has the right technology and tools for the business function you wish to outsource. For instance, in the case of help-desk task, some of the features and technology you should look out for include issue tracking systems. Such systems help the help desk provider to manage customers’ requests. The system would usually entail using LBT – Local Bug Tracker to track and sort requests from users.

A good number of software apps are available to aid excellent help desk services. Some of these applications focus on departmental needs while others target enterprise-level help desk.

3: Good Pricing

As mentioned in our article titled Small Business Outsourcing – Is It Worth Embarking On?, outsourcing is no longer a business solution for only the big businesses and large organizations since the phenomenon increasingly promotes lower price in today’s business environment. So, you should expect a good deal in terms of pricing when hiring an outsourcing service provider. However, while huge service fee is not a proof of quality service, extremely low price could be a red signal for low quality outcome. Generally, you should settle for good pricing commensurate to the quality outcome you are expecting.

In all, expect and insist on the best possible outcome when hiring outsourcing services company.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

For decades, the finance directors of a lot of companies have been complaining that the cost of making a single sale has been rising steadily, and statistics provided by the government have continually shown a wide skills gap in the sales sector. Markets have become more volatile, and the power wielded by customers has vastly increased. Added to the fact that the number of competitors that a company has to do battle with increases on a daily basis, it is clear that the challenges of designing and implementing an effective sales process have never been so diverse and complex.

When the present sales processes become redundant, whether as a result of high cost, difficulty to resource, or unresponsiveness to change, most business organizations usually resort to outsourcing. The utilization of information and communications technology is a very important and vital part of any business’s activities, but due to a number of factors, many organizations find it better to outsource it. In the meantime, a Deloitte global outsourcing report released in 2012 showed that only 11% of companies are into the outsourcing of sales and marketing. In fact, the outsourcing of sales has been referred to as a slow-moving market.

Despite that, certain sales activities are often outsourced. For example, Kraft made use of CPM, a leading sales outsourcing organization, to boost sales when it launched its Tassimo coffee machines and Reckitt Benckiser also used CPM in a sales campaign when it launched its range of Finish dishwater tablets.

In the business-to-business sectors, the focus is largely on lead generation and qualification, as was seen when O2 began using the telemarketing company Great Guns. The telemarketing company stated that the lead generated by it for American Express have delivered more than £83 million in new business for American Express since 2010. In this sector, it is common to see companies using sales outsourcing to break into new markets, due to the fact that the company they are outsourcing to will have better knowledge and experience in that market, thereby making any campaigns much more effective.

Over the last few years, sales outsourcing is still a relatively underutilised service when compared with other business processes that are routinely outsourced. Many sales directors seem to be of the opinion that sales outsourcing may lead to losing control of the customer experience. On the other hand though, sales outsourcing might actually reduce the risks faced by organizations due to their quality management being as robust as their performance management.

The number of sales outsourcing consultancies has increased in recent times, as has the amount of sales that are generated for client companies. These statistics show that while the change will not be an overnight one, it is certainly coming and companies who get on the train soon will surely reap a lot of the benefits in the near future.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

In these modern times, the marketing industry has grown to great heights, providing dynamic and innovative ways to facilitate a business. This period, with the great advances in in information technology, has changed several aspects of how businesses deliver their services to their customers. One of the major factors that changed the face of the industry the most is Philippines outsourcing. It is possible to divide it into two categories: onshore and offshore.

Both onshore and offshore outsourcing are widely practiced in the business world today.

Both of them have their advantages, but they revolve around the same principles. Making a choice between them will be determined by the peculiar needs and preferences of your business. They both also have their drawbacks, which will be factors in deciding which of them to embark on. Basically, despite their similar purposes which are to reduce labor costs, increase productivity, conserve office space and others, they have distinct characteristics that will make one preferable for your business.

Feature of offshore and onshore outsourcing

Onshore Outsourcing

Onshore outsourcing places a geographical limit on the outsourcing, whether within the locality or the same country where your business is located. An example of this is where an Australian country is outsourcing its work to freelancers who are based in Australia. Onshore outsourcing is more secure than offshore outsourcing, but it promises far less rewards than its foreign counterpart.

Geographical advantage is the foremost and most significant advantage of onshore outsourcing over offshore outsourcing. Onshore outsourcing is limited to the country of origin, and this makes the service providers closer and more accessible to your company itself.

Also, both your company and the company you’re outsourcing to are covered by the same rules, and this makes sorting out the legal position on intellectual property issues easy.

In summary, onshore outsourcing allows you to save costs and office space, and promotes effective supervision of the staff handling your work.

Offshore Outsourcing

Offshore outsourcing, whether in the Philippines or elsewhere, is very similar in a number of ways to onshore outsourcing. However, offshore outsourcing is a lot more favorable than onshore outsourcing when one considers the cost savings and efficiency. Particularly, there is a world of difference when it comes to the operational cost savings, due to the much lower costs of doing business in foreign countries like the Philippines and India.

Philippines outsourcing enables you to save more than 50% of your normal costs, as the whole process is done for you, and you do not need to bother about miscellaneous expenses such as travel, training, communications and others.

Conclusion

Offshore outsourcing may come with more risks than its onshore counterpart, but if you have taken care in selecting a capable service provider, it will pay off tremendously on your company’s bottom line.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

There are call center outsourcing companies in almost every urban area of the world. These call centers act as outsourcing partners to both big business and small establishments alike. These businesses outsource to ease up the stress of having to handle the non-core aspects of their business operations, as well as to have them handled in a better way by people who are quite skilled in the job. Some examples of outsourced services are back office support, inbound call center services, internet marketing, software development services and so on. Outsourcing would be the most reliable and effective solution for you, if your business establishment is unable to meet the demands in these operations.

Why is Outsourcing in Demand?

  • Outsourcing has become a really effective and reliable solution in modern times. Below are some benefits of outsourcing.
  • Budgetary constraints are reduced when companies outsource. It is a perfect way to merge appropriate solutions with the needs.
  • Some specific processes can only be performed by skilled and experienced professionals in the industries. In addition to flexibility, a company benefits from the lower cost of operation and domain expertise when they outsource.
  • A typical outsourcing company attracts customers from all over the world. Hire local people and you will help the company serve customers better.

Benefits of Call Center Outsourcing:

  • Call centers have upgraded technologies and provide the best voice support services.
  • You have access to real talent at very affordable costs
    Better network security, continuity, etc.
  • You will have better network security, as well as continuity among other related benefits.
  • Saves time, effort and infrastructure cost.
  • Call center outsourcing saves time, efforts and the cost of infrastructure.
  • Less strain on precious internal resources.
  • It puts lesser strain on your internal resources.
  • When you outsource, a huge project can be completed within your target timeline.

How do You Outsource?

There are several factors that should be considered by organizations that use customer oriented approach, before they can outsource to an inbound call center solution. Some of these are:

Your organizations should be able to ensure that the call center service providers understand your services. Understanding the controls and parameters of your business is one way you can help them help you fulfill your business objectives.

It is only wise to ensure that the third party service providers are well equipped with the latest telephony technology and experienced manpower that would meet your demands. Checking their past projects and visiting their workstation should help you decide if they are right for your company.

You will spend a great part of your capital to outsource inbound call center services. Therefore, get prepared and research on the topics mentioned above and make your business handled by safe hands.

Call center outsourcing is something you need to plan and research before you embark on. It is important therefore to take into consideration the points mentioned above, and more to do this rightly.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

The various benefits of outsourcing service have made it a very popular industry. Companies have found the services of third party sites more preferable for their non-core work requirements. Outsourcing is a multibillion dollar industry and lots of companies worldwide has embraced outsourcing as a major strategy of improving some of their departments, saving them lots of time and resources required setting up in-house teams for such operations. It can be quite expensive these days, to hire personnel that would perform certain tasks because you need to consider their salaries and other benefits, work space among several other factors.

There are currently lots of outsourcing sites that are able to offer services you need.

When you outsource some of your non-core work requirements, you have the privilege of both getting the highest quality services available at the lowest possible cost possible! You will also be able to define the services you need for your business and have it done to the minutest detail. Outsourcing reduces redundant positions and duties in your firm that only adds up your operational expenses. Outsourcing some of your work requirements enables you to pay only for the specific services you outsourced to be completed within a particular period. This also saves you more money.

Several countries in Southeast Asia have outsourcing sites that are recognized for quality and cost effective outsourcing services.

Countries are the Philippines, China and India among others are part of the fast growing outsourcing industry for services that include help desk outsourcing, website development and administration, programming, search engine optimization, graphic designing, content management, animation, custom software development, flash development and other related services. Businesses that depend on e-commerce activities would have to outsource most of these services to ensure profitability and growth of their businesses.

Affordability is the major contributory factor to the popularity of outsourcing sites.

Outsourcing your company’s task requirements is largely more cost effective in the long run compared to hiring and training regular personnel. You will profit from this even more when you require short term services. Among the various benefits of outsourcing is the cost and hassles of hiring and training staff, as well as staff remuneration and benefits. With strategic outsourcing, a company can find cheap labor force and still maintain the quality of the product output.

Philippines and India are Developing countries that are well known for outsourcing, because of the quality of the output in addition to the cheap labor costs.

Flexibility makes business interesting. Using outsourcing sites is a perfect way to achieve flexibility for your company. Outsourcing companies offer services that are custom tailored to meet every client’s specific needs. What this means is that your company can now easily find a solution that is specific to the requirements you need to meet the goals of your business. You have an option of outsourcing a particular service and be billed hourly, weekly, or monthly or as discussed with the outsourcing company.

This also further helps you manage your financial resources better. Outsource today- enhance your business, minimize costs.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

One shortcut to losing customers and subsequently your business is by consistently dissatisfying your customers. As a sure way of losing business, poor customer service boomerangs when the unhappy customer tells his friends, family, neighbors and anyone who cares to listen about the shortcomings of your business. In today’s digital age of social media, dissatisfied customers now have an all new way of telling the world how bad they have felt doing business with a company. The effect of this on your business is far more unbearable. On the other hand, a customer that has had a good time doing business with you would likely go beyond telling his friend and family to telling the whole world using today’s digital tools, which of course is what you need to take that business to a whole new level.

It is not easy providing an excellent customer service, as it could be really expensive.

You will first have to consider the human and material resources required to set up your customer service. At the very minimum, you will need an office, or a section of your office, a desk, a Phone line and a trained employee who would handle all of the customer complaints. You know of course, that you will incur costs, from paying the employees to setting up the customer service workstation, to the monthly surcharge for the phone services and to other unforeseen costs. But you can have all of these and more at a much more affordable rate and without compromising quality with human service outsourcing.

Customer service outsourcing is just what it is, and entails quite a lot.

Imagine for example, how much time, effort and money you’d spend finding, hiring, and training a suitable employee to handle your customer service. Now, imagine bypassing this entire process by letting a customer services outsourcing company to handle this for you for much less. This also means you’d have already hired a highly experienced customer service representative who would satisfy your customers and preserve your company’s reputation.

There have been arguments by some business owners that customer service outsourcing might be more expensive.

This usually happens when you outsource your services with the impression that you’re paying fulltime when you do not really have to. A good customer service outsourcing company let you pay only for the time spent. Your customer service representative should serve you only when you really need them. Letting your outsourced customer service representative sit around for the time you paid doing absolutely nothing is a pure waste of time and resources. You should pay only for work done and for the time used up.

You deserve it as much as your business deserves the best customer service there is.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing has gained ground in today’s business environment. The reason is not far-fetched; many companies and businesses have realized what possible benefits they can gain by letting experts outside of their business environment handle their processes, compared to hiring those experts in-house.

If you are still having double-opinion whether or not to resort to outsourcing, the following three main benefits of outsourcing could be the proof you are looking for;

1: Reduced Operational Costs

Perhaps, reduced operational costs (particularly overhead cost) is the highlight of all the benefits that companies and businesses generate from leveraging outsourcing solution. At this point, it is essential to note that overhead or operational costs are the major source of increased expenses for most businesses and companies.

By reducing the number of employees in a company, the company will greatly cut down overhead costs, and re-invest the excess into the growth and expansion of the business. And, the only feasible solution for reducing overhead costs is outsourcing some of the tasks handled by additional employees. Typical examples of such tasks include data processing, supervisory roles, IT tasks, and customer care duties.
By outsourcing some or all of these tasks, a company will not just reduce payroll costs, but will also reduce cost of office space since it will only need a smaller space. And, other overhead costs will be greatly reduced ultimately. The end outcome is boost in company’s revenue/profit and faster completion of tasks.

2: Output Improvements

Output and productivity improvements are among the major benefits of outsourcing that lure both great and small companies to this business solution. This benefit can be linked to more conducive work environment that the outsourcing companies adopt, and especially because of their expertise and sole concentration on the particular outsourced task. On the contrary, employees of an organization attend to several tasks per time, leading to lower quality output most of the times. As you probably know, specialization promotes better quality output and productivity.

3: Increased Quality Control

Outsourcing providers also pay close attention to quality in performing their duties. Of course, they would want a repeat patronage and tons of referral. Therefore, it’s only logical to offer the best possible quality on any outsourced task. But, above all, professional outsourcing providers have quality performance as one of their work principles and ethics. So, it’s only part of their duties to ensure top quality performance. And, some clients would typically tie quality to compensation when negotiation outsourcing contract.

There are tons of other major lures to outsourcing services in addition to those three major benefits above. A company can be guaranteed of reaping those benefits and even more, but on the condition that they must employ due process in hiring an outsourced service provider.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.