In these modern times, the marketing industry has grown to great heights, providing dynamic and innovative ways to facilitate a business. This period, with the great advances in in information technology, has changed several aspects of how businesses deliver their services to their customers. One of the major factors that changed the face of the industry the most is Philippines outsourcing. It is possible to divide it into two categories: onshore and offshore.

Both onshore and offshore outsourcing are widely practiced in the business world today.

Both of them have their advantages, but they revolve around the same principles. Making a choice between them will be determined by the peculiar needs and preferences of your business. They both also have their drawbacks, which will be factors in deciding which of them to embark on. Basically, despite their similar purposes which are to reduce labor costs, increase productivity, conserve office space and others, they have distinct characteristics that will make one preferable for your business.

Feature of offshore and onshore outsourcing

Onshore Outsourcing

Onshore outsourcing places a geographical limit on the outsourcing, whether within the locality or the same country where your business is located. An example of this is where an Australian country is outsourcing its work to freelancers who are based in Australia. Onshore outsourcing is more secure than offshore outsourcing, but it promises far less rewards than its foreign counterpart.

Geographical advantage is the foremost and most significant advantage of onshore outsourcing over offshore outsourcing. Onshore outsourcing is limited to the country of origin, and this makes the service providers closer and more accessible to your company itself.

Also, both your company and the company you’re outsourcing to are covered by the same rules, and this makes sorting out the legal position on intellectual property issues easy.

In summary, onshore outsourcing allows you to save costs and office space, and promotes effective supervision of the staff handling your work.

Offshore Outsourcing

Offshore outsourcing, whether in the Philippines or elsewhere, is very similar in a number of ways to onshore outsourcing. However, offshore outsourcing is a lot more favorable than onshore outsourcing when one considers the cost savings and efficiency. Particularly, there is a world of difference when it comes to the operational cost savings, due to the much lower costs of doing business in foreign countries like the Philippines and India.

Philippines outsourcing enables you to save more than 50% of your normal costs, as the whole process is done for you, and you do not need to bother about miscellaneous expenses such as travel, training, communications and others.

Conclusion

Offshore outsourcing may come with more risks than its onshore counterpart, but if you have taken care in selecting a capable service provider, it will pay off tremendously on your company’s bottom line.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

 

There are call center outsourcing companies in almost every urban area of the world. These call centers act as outsourcing partners to both big business and small establishments alike. These businesses outsource to ease up the stress of having to handle the non-core aspects of their business operations, as well as to have them handled in a better way by people who are quite skilled in the job. Some examples of outsourced services are back office support, inbound call center services, internet marketing, software development services and so on. Outsourcing would be the most reliable and effective solution for you, if your business establishment is unable to meet the demands in these operations.

Why is Outsourcing in Demand?

  • Outsourcing has become a really effective and reliable solution in modern times. Below are some benefits of outsourcing.
  • Budgetary constraints are reduced when companies outsource. It is a perfect way to merge appropriate solutions with the needs.
  • Some specific processes can only be performed by skilled and experienced professionals in the industries. In addition to flexibility, a company benefits from the lower cost of operation and domain expertise when they outsource.
  • A typical outsourcing company attracts customers from all over the world. Hire local people and you will help the company serve customers better.

Benefits of Call Center Outsourcing:

  • Call centers have upgraded technologies and provide the best voice support services.
  • You have access to real talent at very affordable costs
    Better network security, continuity, etc.
  • You will have better network security, as well as continuity among other related benefits.
  • Saves time, effort and infrastructure cost.
  • Call center outsourcing saves time, efforts and the cost of infrastructure.
  • Less strain on precious internal resources.
  • It puts lesser strain on your internal resources.
  • When you outsource, a huge project can be completed within your target timeline.

How do You Outsource?

There are several factors that should be considered by organizations that use customer oriented approach, before they can outsource to an inbound call center solution. Some of these are:

Your organizations should be able to ensure that the call center service providers understand your services. Understanding the controls and parameters of your business is one way you can help them help you fulfill your business objectives.

It is only wise to ensure that the third party service providers are well equipped with the latest telephony technology and experienced manpower that would meet your demands. Checking their past projects and visiting their workstation should help you decide if they are right for your company.

You will spend a great part of your capital to outsource inbound call center services. Therefore, get prepared and research on the topics mentioned above and make your business handled by safe hands.

Call center outsourcing is something you need to plan and research before you embark on. It is important therefore to take into consideration the points mentioned above, and more to do this rightly.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

The various benefits of outsourcing service have made it a very popular industry. Companies have found the services of third party sites more preferable for their non-core work requirements. Outsourcing is a multibillion dollar industry and lots of companies worldwide has embraced outsourcing as a major strategy of improving some of their departments, saving them lots of time and resources required setting up in-house teams for such operations. It can be quite expensive these days, to hire personnel that would perform certain tasks because you need to consider their salaries and other benefits, work space among several other factors.

There are currently lots of outsourcing sites that are able to offer services you need.

When you outsource some of your non-core work requirements, you have the privilege of both getting the highest quality services available at the lowest possible cost possible! You will also be able to define the services you need for your business and have it done to the minutest detail. Outsourcing reduces redundant positions and duties in your firm that only adds up your operational expenses. Outsourcing some of your work requirements enables you to pay only for the specific services you outsourced to be completed within a particular period. This also saves you more money.

Several countries in Southeast Asia have outsourcing sites that are recognized for quality and cost effective outsourcing services.

Countries are the Philippines, China and India among others are part of the fast growing outsourcing industry for services that include help desk outsourcing, website development and administration, programming, search engine optimization, graphic designing, content management, animation, custom software development, flash development and other related services. Businesses that depend on e-commerce activities would have to outsource most of these services to ensure profitability and growth of their businesses.

Affordability is the major contributory factor to the popularity of outsourcing sites.

Outsourcing your company’s task requirements is largely more cost effective in the long run compared to hiring and training regular personnel. You will profit from this even more when you require short term services. Among the various benefits of outsourcing is the cost and hassles of hiring and training staff, as well as staff remuneration and benefits. With strategic outsourcing, a company can find cheap labor force and still maintain the quality of the product output.

Philippines and India are Developing countries that are well known for outsourcing, because of the quality of the output in addition to the cheap labor costs.

Flexibility makes business interesting. Using outsourcing sites is a perfect way to achieve flexibility for your company. Outsourcing companies offer services that are custom tailored to meet every client’s specific needs. What this means is that your company can now easily find a solution that is specific to the requirements you need to meet the goals of your business. You have an option of outsourcing a particular service and be billed hourly, weekly, or monthly or as discussed with the outsourcing company.

This also further helps you manage your financial resources better. Outsource today- enhance your business, minimize costs.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

One shortcut to losing customers and subsequently your business is by consistently dissatisfying your customers. As a sure way of losing business, poor customer service boomerangs when the unhappy customer tells his friends, family, neighbors and anyone who cares to listen about the shortcomings of your business. In today’s digital age of social media, dissatisfied customers now have an all new way of telling the world how bad they have felt doing business with a company. The effect of this on your business is far more unbearable. On the other hand, a customer that has had a good time doing business with you would likely go beyond telling his friend and family to telling the whole world using today’s digital tools, which of course is what you need to take that business to a whole new level.

It is not easy providing an excellent customer service, as it could be really expensive.

You will first have to consider the human and material resources required to set up your customer service. At the very minimum, you will need an office, or a section of your office, a desk, a Phone line and a trained employee who would handle all of the customer complaints. You know of course, that you will incur costs, from paying the employees to setting up the customer service workstation, to the monthly surcharge for the phone services and to other unforeseen costs. But you can have all of these and more at a much more affordable rate and without compromising quality with human service outsourcing.

Customer service outsourcing is just what it is, and entails quite a lot.

Imagine for example, how much time, effort and money you’d spend finding, hiring, and training a suitable employee to handle your customer service. Now, imagine bypassing this entire process by letting a customer services outsourcing company to handle this for you for much less. This also means you’d have already hired a highly experienced customer service representative who would satisfy your customers and preserve your company’s reputation.

There have been arguments by some business owners that customer service outsourcing might be more expensive.

This usually happens when you outsource your services with the impression that you’re paying fulltime when you do not really have to. A good customer service outsourcing company let you pay only for the time spent. Your customer service representative should serve you only when you really need them. Letting your outsourced customer service representative sit around for the time you paid doing absolutely nothing is a pure waste of time and resources. You should pay only for work done and for the time used up.

You deserve it as much as your business deserves the best customer service there is.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing has gained ground in today’s business environment. The reason is not far-fetched; many companies and businesses have realized what possible benefits they can gain by letting experts outside of their business environment handle their processes, compared to hiring those experts in-house.

If you are still having double-opinion whether or not to resort to outsourcing, the following three main benefits of outsourcing could be the proof you are looking for;

1: Reduced Operational Costs

Perhaps, reduced operational costs (particularly overhead cost) is the highlight of all the benefits that companies and businesses generate from leveraging outsourcing solution. At this point, it is essential to note that overhead or operational costs are the major source of increased expenses for most businesses and companies.

By reducing the number of employees in a company, the company will greatly cut down overhead costs, and re-invest the excess into the growth and expansion of the business. And, the only feasible solution for reducing overhead costs is outsourcing some of the tasks handled by additional employees. Typical examples of such tasks include data processing, supervisory roles, IT tasks, and customer care duties.
By outsourcing some or all of these tasks, a company will not just reduce payroll costs, but will also reduce cost of office space since it will only need a smaller space. And, other overhead costs will be greatly reduced ultimately. The end outcome is boost in company’s revenue/profit and faster completion of tasks.

2: Output Improvements

Output and productivity improvements are among the major benefits of outsourcing that lure both great and small companies to this business solution. This benefit can be linked to more conducive work environment that the outsourcing companies adopt, and especially because of their expertise and sole concentration on the particular outsourced task. On the contrary, employees of an organization attend to several tasks per time, leading to lower quality output most of the times. As you probably know, specialization promotes better quality output and productivity.

3: Increased Quality Control

Outsourcing providers also pay close attention to quality in performing their duties. Of course, they would want a repeat patronage and tons of referral. Therefore, it’s only logical to offer the best possible quality on any outsourced task. But, above all, professional outsourcing providers have quality performance as one of their work principles and ethics. So, it’s only part of their duties to ensure top quality performance. And, some clients would typically tie quality to compensation when negotiation outsourcing contract.

There are tons of other major lures to outsourcing services in addition to those three major benefits above. A company can be guaranteed of reaping those benefits and even more, but on the condition that they must employ due process in hiring an outsourced service provider.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourced marketing is a great way to make the load of company and business owners lighter. Business owners and managers are getting busier by the day with other aspects of running the affairs of the company. Even the employees are not left out in this busy-bee trend. Consequently, the major aspect (marketing) that brings in income is not getting the due attention that it requires.

Why Adopt Outsourced Marketing Strategy?

Besides the busy schedules of business owners, managers and employees, marketing practices (e.g. emails, social media, and display ads) across varieties of channels are changing by the day. So, instead of spending heavily on training and necessary tools for adapting to the new changes, companies are rather opting for the smarter and less expensive solution called outsourced marketing.

A recent study on the adoption of marketing outsourcing by companies revealed that the number of businesses and organizations leveraging outsourcing as a major marketing solution doubled in 2011, and has even risen more in 2015. This points to one thing; more and more businesses are discovering that it pays better to leverage outsourcing in executing their marketing campaigns and processes than to train and keep re-training in-house staff for the task.

Another major reason to outsource marketing is because the option is particularly beneficial for companies that only employ a small-size in-house marketing team.

These companies do not want to incur more overhead cost by hiring a large marketing team. Therefore, they opt for the rather cost-effective outsourcing technique to dedicate steady effort to their email marketing, website promotion, social media marketing, and newsletter marketing strategy.

The outcome of this smart choice includes leveraging up-to-date marketing techniques without spending extra money on the relevant tools and required trainings. Also, outsourced marketing solution provides competitive advantage since the company will eventually launch its product or extended product line faster than the competitors who are using the limited number of in-house employees and tools to execute their marketing campaigns.

Additionally, when you opt to outsource marketing in place of hiring a marketing team in-house, you will pay only for the marketing services that you need and when you need them. For instance, if you only need to do re-designs once every three months, it will be waste of money hiring a full-time employee for this task.

How to Ensure the Best Possible Outcome

However, to ensure that you reap all those benefits that outsource marketing offers, you should adopt the following steps;

  • Hire an outsourcing provider that specializes on marketing and sales
  • Ensure that the provider is vast. For instance, does he or she leverage proven vast strategies such as social media marketing, email marketing, banner ads and other marketing techniques?
  • Request for references of previous tasks accomplished

Finally, adopt standard procedure when hiring an outsourced marketing provider.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

The duty of the outsourced service provider has almost become a do-without in the present business world. In addition to helping companies and businesses focus on the aspects that promote the essence of its existence, businesses are also leveraging outsourcing increasingly to reduce operational cost and gain increased access to cheaper expertise.

However, some schools of thoughts are of the opinion that outsourcing is contributing to job scarcity in the countries that are depending largely on outsourcing. Others say that companies may lose quality control by leveraging outsourcing.

But, with all these deliberations, criticisms and contrary opinions, have you wondered why outsourcing is waxing stronger as a major tool for business solution? Should you really outsource or hire full-time staff for all your business processes?

Why You Should Outsource

Regardless of the contrary opinions and concerns about using an outsourced service provider, outsourcing concept is spreading like wildfire in today’s business arena. Virtually all types of businesses are outsourcing various tasks and operations for the following top 3 reasons;

1: Cost Reduction

Cutting down overhead costs by outsourcing is like a gold-mine for companies and businesses. Hiring employees at a reduced rate and outside of the business premises allows both small and large businesses to plough back additional profits and excess resources into expanding the business.

Also, lower operational costs have the potential to draw and retain investors. This is because investors are willing to invest in businesses that have potential for increased profitability as a result of reduced operational costs.

2: Finances and Risk Reduction

Also, when a business hires an outsourced service provider, this comes with finances and risk reduction benefit. Outsourcing could be a way out of financial obligations such as the confines of tax regulations, especially in countries like U.S. where tax burden can be overwhelming.

Furthermore, when a company hires subcontractors to handle its operations, it spreads the risks that come with business, including insurance liability.

3: Increased Competitive Advantage

Since companies are able to achieve increased production efficiency and cost saving through outsourcing, it can enjoy increased competitive advantage. A typical example is pricing the product lower and attracting more customers than its competitors without losing out on quality profit. In fact, a company can substantially corner the market to itself by leveraging outsourcing power.

Another competitive advantage is the ability to push the product or service to the market faster than competitors who are handling all of their production and administrative processes in-house. Obviously, it’s smart and wise decision to hire an outsourced service provider in running a business. The benefits far outweigh any disadvantage or concern that may be.

And, even the concerns such as quality control can be resolved by employing professional technique in hiring a provider. And, it’s also helpful to draw proper contract that binds both parties to outsourcing partnership.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

No doubt, there are top outsourcing companies out there. However, you need to adopt rigorous and strategic procedure to find one. Some of the features to build into your selection technique include track record, cost, as well as work history in the specific area. In terms of work history for instance, you would want to hire an outsourcing provider with proven successful outcome in a specific area (e.g. marketing) you want to outsource.

When the need for an outsourcing provider arises, here are some essential aspects to focus on in order to choose the best provider;

Track Record

As mentioned earlier, the track record of the provider you want to hire is very essential. You want to make sure there are proofs of previous successful outcomes. One of the best ways to trace a provider’s track record is to contact previous clients and find out how satisfied they were with the service.

Also, when checking the track record of an outsourcing company, you should find out whether the company is specialized in the business aspect you want to outsource. While a general provider may provide satisfactory service in different aspects of business, a company that specializes in a particular niche or business function will rather offer an excellent service.

Cost

You should also consider cost when trying to choose from top outsourcing companies. One of the major reasons for leveraging outsourcing is to achieve cost-saving. So, you should factor in this essential feature when trying to hire an outsourcing service. While huge cost does not imply quality service, you should also be alarmed at a very low cost.

Work History

Work history is also an essential factor to consider when you set out to look for the right outsourcing company. Some of the features to check in the work history include how relevant the specialized area is to your business need, number of clients that have used the service, clients’ feedback, and experience.

You should also check the company’s ability to employ quality control measures, including the ability to meet deadlines. To a great extent, you can determine whether an outsourcing company is the best for you through the work history and track record.

The internet offers extensive opportunities to find top outsourcing companies that meet your specific outsourcing need. You can use Google search engine to look for best outsourcing companies.

Your search will provide direct links to potential top companies in the outsourcing niche. You may also find links to outsourcing companies review websites where you can compare and contrast outsourcing providers and services.

Referral is also a good way to find top outsourcing companies that meet your specific need. However, ensure you are getting the referral from the right source.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Marketing is the bedrock of any business. It doesn’t matter what you produce or what service you provide, both your investment and efforts will go to waste without effective marketing. As the business environment is getting more aggressive, you also need greater aggressive methods to promote and market your products/services. Marketing outsourcing has become the in-thing in today’s business environment. This stems from the numerous benefits that accrue from this marketing solution.

However, in order to guarantee the best possible result, you should learn the best way to outsource marketing. Here are proven tips to stick to;

Tip #1: Don’t Outsource Marketing Because Everyone is Doing It

One of the most successful tips for getting the best result with marketing outsourcing is to do it for the right reasons. No doubts, outsourcing has been proven over and again to be result-oriented. But, be clear about your specific marketing need before opting to outsource.

For instance, the reasons you may want to outsource marketing could be that;

• You need an expert to direct your marketing activities on a part-time basis. In this case, your aim would be to bypass overhead costs and the massive budget required to set up a standard marketing section in-house. In this case, outsourcing is definitely right for you.

• You want to achieve skills transfer. If you desire to get an expert to hone up the marketing skills of your existing marketing team, hiring a marketing outsourcing provider is definitely a smart decision. It wouldn’t be sensible hiring a full-time professional for this purpose when the service is only temporal.

• You need a complete outsourced marketing team. As your business expands, you would likely require variable skill sets for different marketing tasks such as social marketing, telemarketing, network marketing, online marketing and so on. In this case also, a complete outsourced marketing team is the right solution.

Tip #2: Look Out for a Cost Benefit

One of the main reasons why outsourcing is becoming increasingly popular is the cost-saving benefit. For instance, hiring a marketing manager or director to handle your marketing department will definitely take up a huge part of your business profit, especially for small businesses. The intensive cost is not incurred on salary alone, but the overall overhead costs. On the other hand, you will achieve greater cost benefit by hiring a marketing outsourcing provider. Overhead and other employee benefit costs are eliminated.

Tip #3: Employ Standard and Strict Procedures in Interviewing the Provider

In fact, you need to be more stringent with your procedures when hiring a marketing outsourcing service provider. Bear in mind that the provider will not be under your close watch since they may be working from a different country. So, employ higher standard in assessing a potential provider, to help you worry less on the long run.

Finally, you should insist on hiring someone who specializes in marketing and not just a general outsourcing provider.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Whether you are seeking to increase your sales or generate useful information about prospects’ buying habits, telemarketing outsourcing services will provide more effective solution. The solution that comes with this type of telemarketing service ranges from cost saving to targeted marketing, increased sales, timely marketing, faster selling and much more. However, ensure you are interviewing the right person for the job.

You should target an outsourcing service provider who specializes in telemarketing. This way you can be sure of getting the best possible result from telemarketing outsourcing. Ask for proofs of previous accomplishments.

Request for contacts of previous clients and contact them to be sure it’s not all gimmicks. Another great way to land the best outsourcing provider for your telemarketing is through referral. Find out who the telemarketers of your competitors are and contact them. The internet is one of the best places to search, especially the top consumer protection sites, as well as genuine review sites.

So, when you hire telemarketing services, what should you expect?

Here are some tasks that an outsourcing telemarketer will accomplish for you;

1: Collate Information for the Purpose of Surveys

Whether you want to find out consumers’ buying habits or users’ response to your new product or service, you can generate authentic data with the help of a seasoned outsourcing telemarketer. These experts use methods that have been proven over time to generate authentic data and information for marketing surveys.

2: Sell Your Product Or Service

A professional outsourced telemarketer can accomplish more sales than you can imagine. They know the right time to target prospects and influence their buying decision. It doesn’t matter the type of product and/or service you are engaged in, you can achieve faster and more sales with the help of telemarketing outsourcing services.

3: Make an Appointment with a Prospect on Your Behalf

Telemarketing outsourcing service provider makes appointment on your behalf with prospects. He or she adopts different mediums to accomplish this task – speaking with the prospect over the telephone, in person, or even via internet conferencing. The aim is to exhaust all possible methods to ensure they win a would-be customer.

4: Win Back Old Customers

Do you have customers who have not purchased or made enquiry about your products for a long time? Leave such customers to a professional outsourced telemarketer and be sure the customer will come calling sooner. Ultimately, they will win back old customers and get them to purchase both old and new line of products.

Obviously, telemarketing outsourcing services are viable solution for telemarketing. However, as mentioned earlier, ensure you hire the right person for the job. Ask the right questions when interviewing a potential outsourcing telemarketer. Also, you should request for proof of initial accomplishments. And, ensure you can get the various services listed above and even more.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.